Privacy Policy

When you use our website or contact us, we may collect:

– Contact details you submit via our contact form (name, email, phone, organisation, job title, and message).

– Usage data automatically collected by our servers and analytics tools (IP address, browser type, pages visited, time spent).

– Cookies placed by our website for functionality and analytics (see our Cookie Policy).

We use collected information to:

– Respond to your enquiries and provide the services you request.

– Send you relevant communications about SISLCloudWorx products, services, events, and insights (only where you have consented or where we have a legitimate interest).

– Improve our website experience and understand visitor behaviour through aggregated analytics.

– Comply with legal obligations under applicable Indian and international law.

We process your personal data on one or more of the following legal bases:

– Contractual necessity — to fulfil requests or contracts you initiate.

– Legitimate interests — to conduct our business, prevent fraud, and improve our services.

– Consent — where you have explicitly opted in (e.g., newsletter subscription).

– Legal obligation — where processing is required by law.

We do not sell your personal information. We share data only with:

– Service providers who process data on our behalf (e.g., Google Cloud, Firebase, email delivery) under strict data processing agreements.

– Legal and regulatory authorities where required by law or court order.

– Business partners only with your explicit consent.

We retain your personal data only as long as necessary for the purpose it was collected, or as required by law. Contact enquiry data is retained for up to 3 years. You may request deletion at any time (see "Your Rights" below).

Your data may be stored and processed on Google Cloud servers located in India (asia-south1) or other regions where our service providers operate. We ensure appropriate safeguards (such as Standard Contractual Clauses) are in place for any international transfers.

Depending on your jurisdiction, you may have the right to:

– Access the personal data we hold about you.

– Rectify inaccurate or incomplete data.

– Erase your data ("right to be forgotten").

– Object to or restrict certain processing activities.

– Portability — receive your data in a structured, machine-readable format.

– Withdraw consent at any time (without affecting the lawfulness of prior processing).

To exercise any of these rights, email us at privacy@sislcloudworx.com. We respond within 30 days (GDPR/UK GDPR) or 45 days (CCPA/CPRA, acknowledged within 10 business days), extendable where the law allows and we tell you why.

As an Indian company we process personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000 and the rules made under it.

Where the DPDP Act applies, you are a Data Principal and we are the Data Fiduciary. In addition to the rights above, you may:

– Obtain a summary of the personal data we process about you and the processing activities involved.

– Request correction, completion, updating, or erasure of your personal data.

– Nominate another individual to exercise your rights in the event of your death or incapacity.

– Withdraw consent as easily as it was given.

You may register a grievance with us (see below) and, if you are not satisfied with our response, complain to the Data Protection Board of India.

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the DPDP Act, 2023, our Grievance Officer can be reached at:

Grievance Officer: The Grievance Officer, SISLCloudWorx Pvt. Ltd.

Email: grievance@sislcloudworx.com

SISLCloudWorx Pvt. Ltd., A-10/11, Mohan Cooperative Industrial Estate, Mathura Road, New Delhi – 110 044, India

Phone: +91-11-26700800

A grievance should identify you, the specific content or conduct complained of, and the reason for the complaint. We aim to acknowledge every grievance within 24 hours and resolve it within 15 days, as the Rules require.

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. This includes encryption in transit (TLS), access controls, and regular security audits. SISLCloudWorx is ISO 9001:2015 certified and CMMI Level 3 assessed.

Our website uses cookies to enhance your experience. Functional cookies are required for the site to work. Analytics cookies (Google Analytics) are only placed with your consent via the cookie banner. You can manage or withdraw consent at any time through your browser settings.

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically.

For privacy-related queries, please contact:

SISLCloudWorx Pvt. Ltd.

Data Protection Officer

A-10/11, Mohan Cooperative Industrial Estate, Mathura Road, New Delhi – 110 044, India

Email: privacy@sislcloudworx.com

Phone: +91-11-26700800